Delivery costs

As one of Australia’s trusted suppliers of appliance spare parts and accessories, we strive to keep our shipping rates affordable for customers across the country.

To calculate your delivery cost:

1. Add the products you wish to purchase to your shopping cart.
2. Open your cart and review your selected items.
3. Choose your preferred shipping method, such as Express Shipping or Australia Post.
4. The applicable shipping charges will be displayed during checkout before payment is completed.

Delivery times

We maintain stock of many popular appliance spare parts to help ensure fast order processing and dispatch.

Items that are currently in stock are generally shipped within 2 business days from the date your order is placed.

Products marked as Special Order are sourced directly from manufacturers or suppliers and are usually dispatched within 4–10 business days. These timeframes are provided as estimates and may vary depending on supplier availability. In some situations, supplier lead times may extend beyond the estimated period. Where known, longer dispatch timeframes will be displayed on the product page. Please note that delays caused by suppliers or freight providers are outside our control.

Tracking information

Once your order has been successfully placed, you will receive an order confirmation email. Your order will then be processed, packed, and prepared for shipment.

After your parcel has been handed over to the shipping carrier, we will send you a dispatch confirmation email containing tracking details. This tracking number allows you to monitor your delivery progress online.

For greater convenience, customers can also use the MyPost App to track parcels, receive updates, and manage deliveries directly from their mobile devices.

Delivery partners

We work with trusted freight providers including Australia Post and StarTrack to deliver orders efficiently throughout Australia and New Zealand.

Deliveries are available to:

• Residential addresses
• Commercial addresses
• Regional locations
• PO Boxes (Australia Post services only)

If no one is available to accept delivery, the courier will follow any delivery instructions provided, including Authority to Leave requests. Where a secure location is unavailable, the parcel may be transferred to a nearby collection point or post office.

Australia Post no longer leaves physical collection cards for missed deliveries. Customers are encouraged to use the MyPost App to receive delivery notifications, manage parcel preferences, and authorise collections.

Parcels that remain uncollected for more than 10 business days may be returned to our warehouse. If this occurs, additional shipping charges may apply before the order can be resent.

Please note that delivery estimates may vary depending on your location, including metropolitan, regional, and remote areas.

Returns policy

We are dedicated to providing quality products and excellent customer support. The following information provides an overview of our returns process.

Returns will only be considered after receiving prior approval from our team. If you wish to return a product, you must contact us within 14 business days of receiving your order.

Where a return is not the result of a faulty product or our error, a restocking fee of up to 20% of the product value may apply. This fee helps cover inspection, testing, repackaging, and supplier return charges. Any approved return should be sent back within 7 days of receiving return authorisation and, where possible, should include the original packaging.

Items returned without approval may be refused, returned to the sender, or stored at the customer’s expense.

PCB’s Return Policy

If you believe a PCB or other product supplied is faulty, incorrect, damaged, or significantly different from the item ordered, you must notify us within 14 business days of receiving the goods.

Once the issue has been reviewed and verified, we may repair, replace, or refund the item at our discretion. Where a return is required, we will provide instructions and arrange the appropriate return method.

PCB components are only eligible for return when they are defective, damaged, incorrectly supplied, or do not match the product description. Returns cannot be accepted for change-of-mind purchases or incorrectly selected parts.

Before ordering, customers should carefully confirm compatibility with their appliance model. If assistance is required, our support team is available to help identify the correct part.

Stationary requirements -Electrical and gas repairs

Certain electrical and gas appliance repairs are subject to Australian regulations that require installation by a licensed or qualified technician.

Where these requirements apply, evidence of professional installation may be requested before a warranty claim, replacement, or return can be approved for a faulty component.

Approved refunds will be processed using the original payment method and are generally completed within 5 business days after the refund has been authorised.

For assistance regarding an order, please contact our customer service team or call +61 414 146 227.

Returns process

If you believe your order contains an issue that requires a return, please contact our customer support team as soon as possible.

Once return approval has been granted, please ensure that the item is returned in a saleable condition, preferably with its original packaging, together with a copy of the invoice and a brief explanation of the reason for return.

If the return is due to an error on our part, a faulty item, or an incorrect product being supplied, return shipping costs will be covered by us.

If the return relates to an incorrectly ordered product or a part that is no longer required, the customer will be responsible for all return shipping expenses.

Making a claim

Customers should inspect all products promptly after delivery.

Any concerns regarding defects, shortages, shipping damage, incorrect products, or discrepancies with the product description should be reported within two business days of receiving the order.

We reserve the right to inspect the product before any repair, replacement, or refund is approved. Products should not be used until the issue has been assessed where practical.

Failure to report visible issues within a reasonable timeframe may result in the product being deemed accepted and compliant with the order.

Where a valid claim is established, our responsibility will generally be limited to repairing, replacing, or refunding the affected product, depending on the circumstances and applicable consumer rights.

Cancellation

Once an order has been accepted and processing has commenced, cancellation requests will be assessed on a case-by-case basis. Approval of cancellations remains at our discretion and may be subject to administration fees, supplier charges, or other applicable conditions.